Refund policy

Return & Refund Policy — Kuwait Asian Mart

Effective date: 12 October 2026

This policy applies to food, beverages and clothing purchased from Kuwait Asian Mart, operated by Kuwait Asian Mart Company For Wholesale and Retail Trade, Commercial Registration No. 518648.

1. Returns and exchanges

You may request a return or exchange of eligible items within 14 calendar days after delivery.

Contact us within this period with your order number or other proof of purchase and details of the items:

Items must remain in their original condition, with supplied accessories and labels. Please retain their original packaging where possible.

2. Clothing

Clothing must be:

  • Unworn, except for a brief, careful try-on to check the fit.
  • Unwashed and unaltered.
  • Free from customer-caused stains, odours and damage.
  • Returned with original garment tags attached and all supplied accessories.

Opening the outer delivery bag or reusable pouch to inspect or try on clothing does not, by itself, prevent a return. Wearing a garment for an event or other use goes beyond a fit check.

3. Food and beverages

Unopened, sealed, non-perishable food and beverages may be returned within the period above if they remain in their original condition.

Returns for opened or consumed products are excluded, rapidly perishable or short-expiry products, and products damaged by improper storage after delivery, to the extent permitted by law.

These exclusions do not affect your rights if a product arrives damaged, expired, unsafe, incorrect or otherwise defective.

4. Damaged, defective or incorrect items

Please contact us as soon as you discover a problem. Include your order details and, where reasonably available, photos of the item and packaging.

We will investigate and provide the refund, replacement or other remedy required by law. A refund to which you are entitled is not conditional on replacement stock being unavailable.

5. Collection, charges and promotional items

Contact us before sending an item back so we can coordinate its return. We will confirm collection or other return arrangements with you.

Discounted and promotional items follow the same eligibility rules. Refunds are based on the amount actually paid for the returned items, taking account of any discount applied.

For a full-order return, we refund the original standard delivery charge paid. For a partial return, delivery charges relating to items you keep are normally retained.

6. Refund methods and timing

Refunds will be issued through the original or agreed payment method.

We aim to inspect returned items within 2 business days of receipt and initiate eligible refunds within 5 business days of receiving them, or of confirming that a physical return is unnecessary.

We will notify you when your refund is processed. Banks and payment providers may take additional time to display electronic refunds. Contact us if your refund is delayed so we can help trace it.

7. Cancellations

Please contact us promptly to cancel before dispatch. If an order has already been dispatched, eligible return rights still apply.

8. Questions and complaints

Use the email or phone / WhatsApp number above for any return, refund or complaint.

We aim to acknowledge complaints within 2 business days and provide a resolution or progress update within 5 business days.

Business days are Sunday to Thursday, excluding Kuwait public holidays.